Question 1

What is Naturacare?

Accepted Answer

Naturacare is a brand that produces handmade, sustainable products with a focus on wellness and self-care. Our offerings are handcrafted with plant-based, natural ingredients, free from petroleum products, emphasizing eco-friendly practices.

We are also committed to being natural and cruelty-free, meaning no animal products are used, and no testing is conducted on animals. With Brazilian roots and Canadian influences, Naturacare products aim to provide a comforting, affectionate experience, promoting well-being and love through their skincare and home products.

Question 2

Are all Naturacare products natural and cruelty-free?

Accepted Answer

All our products are natural and cruelty-free. We ensure every product is made from natural and sustainable ingredients and never tested on animals. We champion compassion and sustainability, offering ethical skincare choices for those who value kindness and integrity. Our commitment extends beyond just ingredients to support a humane, environmentally-responsible lifestyle.

Question 3

How are Naturacare products sustainable?

Accepted Answer

NaturaCare products are sustainable through several key practices:

1. Plant-Based Ingredients: They prioritize renewable, plant-based materials over synthetic or non-renewable resources, reducing environmental impact.

2. Eco-Friendly Packaging: Packaging is designed to be recyclable or biodegradable, minimizing waste and promoting sustainability.

3. Handmade Production: Their artisanal approach reduces the carbon footprint associated with mass production and emphasizes quality and craftsmanship.

4. No Petroleum Products: By avoiding petroleum derivatives, they reduce reliance on fossil fuels and their associated environmental impacts.

5. Support for Local Economy: Sourcing materials locally whenever possible reduces transportation emissions and supports community businesses.

6. Cruelty-Free: Ethical considerations extend to avoiding harm to animals, aligning with a broader vision of a kinder, more sustainable world.

These practices reflect Naturacare's commitment to sustainability, ensuring their products not only nurture the skin but also respect and protect the environment.

Question 4

Can I use Naturacare products with sensitive skin?

Accepted Answer

Naturacare products are typically designed to be gentle and suitable for all skin types, including sensitive skin. They often use natural, plant-based ingredients and are free from harsh chemicals and petroleum products, which are common irritants for sensitive skin. However, as sensitivity can vary greatly from person to person, it's always recommended to review the ingredients list for any known personal allergens and to conduct a patch test before using a new product fully. If you have highly reactive skin or specific skin conditions, consulting with a dermatologist before trying new skincare products is also a wise step. For the most accurate and personalized advice, it's best to contact Naturacare directly or consult with a healthcare professional.

Question 5

Where are Naturacare products made?

Accepted Answer

All our products are designed and produced in Calgary, Alberta.

Question 6

Do you ship worldwide?

Accepted Answer

We currently ship worldwide.

Question 7

What is your return and exchange policy?

Accepted Answer

We offer a 7-day return policy on all our products, under the following conditions:

1. Eligibility Window: Returns must be requested within 7 days of the delivery date. To initiate a return, please contact our customer service team with your order details.

2. Condition of Product: Items must be returned in their original condition, unopened and unused, with all packaging and labels intact. Damaged or altered products may not be eligible for a return.

3. Proof of Purchase: A valid receipt or order number is required to process your return.

4. Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

5. Exclusions: Certain types of items may be exempt from being returned. Please note that we do not accept returns on sale items or gift cards.

6. Shipping Costs: Customers are responsible for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Question 8

How can I track my order?

Accepted Answer

Once your order is place, you can track the order following the steps below:

1. Order Confirmation Email: After placing your order, you’ll receive an order confirmation email that includes a summary of your purchase. This email will also contain your unique order number, which is key for tracking purposes.
2. Shipping Confirmation Email: Once your order is dispatched, we’ll send you a shipping confirmation email. This email will include a tracking number and a link to the carrier's website where you can monitor your order's progress.
3. Carrier Tracking: Visit the carrier's website provided in your shipping confirmation email and enter the tracking number to view the current status of your shipment.

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