Shipping Policy

Effective Date: January 1st, 2024

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Thank you for visiting and shopping at Naturacare.

The following terms and conditions constitute our Shipping Policy.

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1. Domestic and International Shipping Policy

• Shipment Processing Time: All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

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2. Shipment to P.O. boxes or APO/FPO addresses

• Naturacare ships to addresses within the U.S. and Canada.

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3. Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s), with exception if your order only contains 15 lip balms or less, a tracking number will not be provided. The tracking number will be active within 24 hours.

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4. Customs, Duties, and Taxes

• Naturacare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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5. Damages

• Naturacare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

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6. International Shipping Policy

• We currently do ship outside of Canada and the US. However, the shipping rates and delivery times vary by destination country.

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7. Returns Policy

• Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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8. Changes to Shipping Policy

• We reserve the right to update or change our Shipping Policy at any time and you should check this Shipping Policy periodically.